Cafe Solutions

With decades of experience in the cafe business, Fiona and the team can offer expert advice on everything from designing and starting up a cafe to refreshing or rebooting your business. We also offer barista training as well as owner and leadership coaching to help you get the most from your cafe, and along with our network of collaborators we can help you with every aspect of your business, from marketing and social media to business analysis.

CPR (Café Performance Reviver)

$490 +GST

We stress test your cafe based on 5 core elements: People, Product, Process, Promotion and Profitability (5Ps)

What You Get:

  • Detailed report and action plan based on the 5Ps, prioritised and presented so that it can be implemented by you and your team, any skilled hospitality professional, or in full/in part by the Cafe Lab consultants
  • One on One skills assessment of the owner and 2 key staff, along with a general assessment of all staff, with recommendations for improvements in order of priority
  • General SWOT analysis of the business
  • Advice and proposed actions based on any further areas that we deem to be a priority to improve your business
  • Follow up meeting to check in on your progress


$350 + GST

Learn techniques to increase the average spend per transaction, increase frequency of visits by your customers, gain new customers and create new revenue streams. In this analysis we strength test your sales team through a ‘secret shopper’ visit to your cafe, then follow up with a 2 hour workshop with your team to develop their skills as sales people.

What You Get

  • Intensive workshop for up to 12 staff
  • Detailed report on specific strategies and actions to grow your sales
  • Analysis of your sales team based on 'secret shopper' store visit
  • Analysis of your cafe’s store-based sales opportunities
  • Assessment of potential new revenue streams
  • 3 month action plan to achieve sales targets


We offer a variety of barista training modules designed to;

  • Improve your baristas’ skills and the overall quality and consistency of the coffee
  • Improve knowledge and expertise of the team
  • Prepare the team for high volume, consistent product delivery
  • Create systems to improve workflows, ensure consistent quality and reduce wastage
  • Build a strong coffee culture in your business

Barista Jam : Group training session (Basic to Intermediate Level)

$350 + GST

3 hours at your cafe including:

  • Foundational coffee education, from farm to cup
  • Assessment of up to 5 baristas, targeting key areas of improvement
  • 2 hours of hands-on training
  • Q&A and troubleshooting

Note - all staff are welcome to join the event, however up to 5 baristas only for hands on training.

One on One Coffee Coaching : Tailored to the skills and needs of the business (Intermediate Level)

$270 + GST

3 Hours at your cafe with your lead barista to develop any or all of the following;

  • Extraction & espresso comprehension
  • Milk texturing and latte art
  • Reducing waste
  • Ordering and storage practices
  • Cleaning procedures
  • Systems implementation (extraction logs, storage procedures etc)

Note - not suited to service periods

One on One Coffee Coaching (Advanced)

$270 + GST

3 Hours on site with your lead barista to develop any or all of the following;

  • Review of extraction methods
  • Optimisation of workflows
  • Systems for multiple baristas on your machine
  • Brew recipe formulation and/or implementation
  • Advanced latte art
  • Systems implementation (extraction logs, storage procedures etc)
  • Leadership coaching

Note - not suited to service periods

On Shift Barista Training (Beginner to Advanced)

$90 + GST per hour, minimum 3hrs

Training with your baristas during shift is an effective way to improve skills and ability to handle pressure, particularly in these areas;

  • Espresso extraction
  • Cleanliness practices
  • Milk texture and latte art
  • Waste minimisation
  • Working with 2 baristas to streamline busy service periods
  • Troubleshooting problems


We understand the stresses involved in leaving your business, whether it's for a day or a month, and we can help. Our options are flexible and can include:

  • Overseeing your team at key times of the day or week
  • 24/7 on call
  • Running the show (fully operational)
  • Managing financials including accounts, administration and payroll
  • Managing social media, events and marketing initiatives
  • Developing teams around salesmanship, customer service, product development and teamwork

*Minimum 1 day, up to 4 weeks


Suited to owners, managers and team leaders. We can tailor a program specifically for your needs, including:

  • One-on-one mentoring and coaching for business owners (including high level strategy development and goal setting)
  • Leadership coaching for managers
  • Team building and training workshops
  • Customer experience and service coaching
  • Maximising sales in table or counter service scenarios


Tailored packages to ensure your store opening is a success, including;

  • Setting up and programing your machine
  • Creating and implementing an espresso recipe
  • Setting up systems, workflows and SOPs to maximise efficiencies
  • Barista team training
  • Floor staff training
  • Preparing your kitchen for opening day
  • Lead barista coaching
  • Skills assessments
  • Coffee menu design
  • On site support for opening shifts
  • Pre-emptive training
  • Opening day support


Our team have been involved in the design, build and/or renovation of numerous cafes over the last 15 years. We can put together a custom consultancy package to help you get your cafe off the ground, including:

  • Assessment of potential sites
  • Cafe design and set up
  • Project management
  • Marketing and business strategy
  • Branding
  • Staffing
  • Menu design and implementation
  • Choosing the right coffee company
  • Espresso recipe development and training
  • Venue launch facilitation and support
  • Operational systems implementation


We can help you to develop and implement a marketing and social media strategy for your business, including:

  • Content creation
  • Digital marketing
  • Branding and style guides
  • Local area marketing
  • Loyalty programs
  • Traditional marketing
  • Event activation
  • Support and training for self management of social media


Customer experience is the primary driver of successful cafes, and we can create a customised workshop with a combination of the following:

  • First impressions, café presentation and customer touchpoint optimisation
  • Customer engagement strategy development
  • Product offering and design
  • Staff CX training
  • Developing your story